Honest Reviews From Our Clients
Hamlin Pools takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa, renovating or remodeling an existing pool and spa, or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our customer reviews to see what some of our customers have had to say about their experience with us.
“I am so impressed with Hamlin Pools and Arturo. They not only did fantastic work, but they were very responsive to all of our questions and their crews were very professional. We will definitely keep them at the top of our list for future projects.”
“Every person I’ve ever spoken to at their office has been courteous and helpful. I’ve never met a person who says they don’t like Hamlin’s work. That speaks volumes!”
(Translated by Google) “You want an excellent pool, don’t think about it, it’s not cheap, but don’t have any problems, everything is perfect”
“Kieres una exelente alberca no lo pienses no es barata pero no tentras ningún problema todo esta perfecto”
“Great knowledgeable people on staff.”
“I’ve used Hamlin pools for over 15 years. They are a reputable company that can handle all your pool construction and maintenance needs.”
“Thank you Taylor, the new pool deck is beautiful. Customer service and your crew were exceptional/outstanding.”
““Taylor, Tyler, Josh, Travis,
Elaine and I want to express our sincere thanks for the wonderful addition to our home! The professionalism, timeliness, and end product, coupled with your patience as we worked through the design has led to a magnificent creation! We love our spa/pool, swim jet, pergola, and kitchen! It turned out JUST RIGHT. Our kids and grandkids love it!
Doug & Elaine B.
“It has been over 2 years since you completed our spa. I wanted to write you a note to tell you how happy we are with our spa. My wife comments all the time about the excellent service we receive from the service department as well as the professionalism received. I remember when we met with you and Robby to discuss going through the front door of our house and into our patio to build a spa. Your whole team indicated it would not be a problem and they were right! you all had the spa completed in 45 days and everything went great! you did a fantastic job with your computer and helping us visualize the completed project. I do not believe we would have done the project without your presentation on your laptop. Please let me know if you ever need a referral.”
“We had never built a pool before and therefore needed a great deal of guidance. We also had concerns as to how long and how much of a challenge construction would be in the process. Hamlin pools was great in both regards. They helped design a pool that would meet our needs and we never felt that we were being “oversold” on features that we did not need or were not necessary for us. When it came to construction, they actually completed everything ahead of schedule with very good quality workmanship. We have really enjoyed our pool since it has been built. It is great for our family to spend time around it and in it and it always receives compliments from guests. We also use Hamlin for our pool maintenance. This actually has been a real value to us as our pool always looks clean and sparkles throughout the year”
Peter & Kelli G.
I had actually known Hamlin’s reputation via word of mouth. So when my husband and I were ready for a remodel, I called you. I was very pleased with Taylor when he showed up. He was dressed nice, spoke well, was a gentleman, and even had a good sense of humor. But that did not surprise me given my previous dealings with Hamlin, as all of your young men are superb! Taylor became our salesperson and eventually we decided on a new pool instead of a remodel at Taylor’s direction due to cost. I insisted he stay on even though he is a remodel guy because I do not like dealing with multiple salespeople. He didn’t even complain once. Your T-Boys are terrific…Taylor, Tyler, Travis, etc.
We are super glad we built the new one! I was also very happy he talked us into the pebble finish. We feel it looks better and will be a real asset if we sell our home. It looks very natural in our backyard and blends into our home environment perfectly.
We were very pleased with their level of professionalism and workmanship during the entire process. Taylor came by every day to supervise and make sure all was going well. We have grown very fond of him and are now even Facebook friends I refer to him when I get the chance.
We cannot say enough how satisfying it was not to have to micromanage for once. If there were issues, they resolved them. As a woman, I am always concerned about men coming to my home. I was always
treated with respect and decency at all times and that kind of comfort is rare. There is nothing I would say bothered me or was a negative experience. I cannot thank you enough as you did not sell me a pool, you gave me an experience.
I even finally met Theresa. Turns out her mother lives across the street! In today’s world when you look around at all the bad things, it’s nice for a change to look around and see you! I feel like I am surrounded by Hamlin and that’s a good thing.
So, keep up the great work, and know that at Hamlin, you are more than just about pools…you’re about relationships. Thanks.”
“We want to compliment the folks at Hamlin Pools for the outstanding job they did in the total remodel of our pool and patio area. The work they did was not only top-notch in quality but the service rendered by Taylor Hamlin in helping us design the new pool, water feature, and patio area was exemplary. He and Travis Stansberry oversaw the project and kept things moving efficiently and all of the workers were diligent and responsive in getting the job completed. Based on our experience, we would definitely recommend Hamlin Pools for any pool remodeling projects.”
Rex & Donna L.
“I was very impressed with the staff at Hamlin Pools – very professional and well-organized. Working with them was a pleasure.”
“As a residential contractor in the Rio Grande Valley, I have been working with Hamlin Pools on my homes for over 18 years. Hamlin Pools also “wow’d” me with their quality and professionalism on two pools for my wife and I. Hamlin Pools is my #1 choice for my family and for my customers!”
Russell & Wendy T.
“As a contractor, it’s extremely important to work with qualified and professional subcontractors. Throughout our 20+ year relationship with Hamlin Pools, our expectations are consistently met and then exceeded. They never fail to impress. The only pool company I trust my name with is Hamlin pools.”
“The after sale follow up was excellent. Hamlin is a classic example of an organization that takes pride in their reputation and works hard to maintain their position as the leader in the market.”
Steve & Brenda B.
“Valley Commercial Inc. has used Hamlin Pools for all of our Valley hotel projects for the last three years. Their price has always been fair, and the quality of work and service is exceptional. They have offered many alternates that have saved us money and still complied with the hotel and owner standards. Valley Commercial Inc. looks forward to doing business with Hamlin Pools in the future.”
“Went today to buy a pool kit and spoke to John. He not only sold me only what I needed he also showed me how to use it step by step. He had superior customer service skills and was very knowledgeable about all the products and procedures needed to keep my pool clean. Hope to do business soon THANKS!”
“Great service! Xavier is our pool guy! Always been on top of everything we need for our pool!”
“Ask for Adan! The “pool whisperer” was very helpful. I tried to give Hamlin’s smaller competitors a chance, but they either didn’t show up, missed their appointment, or tried to upsell me new equipment over the phone without even looking at my situation. (They shall remain nameless, but most incorporate animal names). Hamlin is apparently the only pro service in the valley.”